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Terms of Service

Last updated: April 19, 2025

Who We Are

DigitalTwin.Agency is at the forefront of virtual avatar technology, helping individuals and businesses create engaging, professional virtual representations that resonate with their audience. We integrate with industry-leading platforms to deliver exceptional avatar experiences.

What We Are

  • A service integrator combining best-in-class AI avatar technologies
  • Your partner in creating professional, engaging video content
  • A managed service handling technical complexity
  • Experts in optimizing AI-generated content for business use

What We Are Not

  • The creators or owners of the underlying AI technologies
  • A replacement for human creativity and strategic thinking
  • Responsible for individual service limitations or changes
  • A provider of unauthorized or deceptive content services

What We Do

Think of us as your expert guides in the world of virtual avatars. We help businesses like yours create engaging video content using AI technology - but without all the technical headaches. We know the ins and outs of all the latest avatar tools and can help you pick the right ones for your needs.

Here's what we can do for you:

  • Plan and create virtual avatar campaigns that match your brand's voice
  • Set up automated systems to produce videos at scale - imagine creating hundreds of personalized messages effortlessly
  • Handle all the technical details - from choosing the right AI tools to making sure everything works smoothly together
  • Guide you through the whole process, from initial idea to final video production

We're not just another tech company - we're consultants who understand both the technology and your business needs. We'll help you create professional, engaging video content that connects with your audience, whether you need one video or thousands.

Using Our Services

When using our avatar creation and management services, we expect our users to maintain high standards of conduct and compliance:

Your Commitments

  • Provide authentic content for avatar creation
  • Respect avatar likeness and personality rights
  • Follow avatar usage guidelines

Our Commitments

  • Create high-quality virtual avatars
  • Ensure avatar authenticity
  • Protect avatar data and privacy

Ownership & Licensing

The ownership and usage rights of your avatar content depend on several factors, particularly which technology solutions we use for your project:

Your Original Content

You always retain ownership of your original content used in avatar creation, including:

  • Your likeness and image
  • Voice recordings and samples
  • Scripts and personality traits

Generated Avatars

The ownership and usage rights of generated avatars vary based on the technology used:

  • Commercial services (HeyGen, D-ID, etc.) - Rights are subject to their respective licensing terms
  • Open source solutions - You retain full ownership and usage rights

Important Note About Licensing

We offer both commercial and open source solutions for avatar creation. During our consultation, we'll help you understand the licensing implications of each option:

  • Commercial services may have usage restrictions and additional licensing fees
  • Open source solutions provide more flexibility but may require different technical approaches
  • We'll recommend the best solution based on your specific needs and ownership requirements

Transparency About Tools

We believe in complete transparency about the tools and technologies we use. All example content, demonstrations, and videos on our website are created using these services. This includes our industry use cases, feature demonstrations, and marketing materials.

Our Technology Partners

Video Generation

Voice Synthesis

Open Source Software

We utilize and contribute to open source projects that enhance our service capabilities:

Infrastructure

Our service is built on enterprise-grade cloud infrastructure ensuring security, reliability, and scalability.

Website Content Notice

All demonstration videos, examples, and use cases shown on our website are created using these partner services. This includes but is not limited to our industry demonstrations, feature previews, and marketing materials. Each service is used in accordance with their respective terms of service and licensing agreements.

Payments & Refunds

Payments

Upfront payment required unless otherwise agreed. We accept major credit cards and bank transfers.

Refunds

Available for unstarted projects or when we cannot deliver as promised. Each case reviewed individually.

Revisions

Additional charges for revisions will be discussed and agreed upon before proceeding.

Limitations of Liability

While we strive for excellence in every project, there are certain limitations to our liability:

  • We are not liable for issues caused by third-party platform disruptions or changes
  • Force majeure events causing delays or interruptions are beyond our control
  • The use and implementation of delivered content is your responsibility

Privacy & Data

Your privacy and data security are paramount to us. We implement robust measures to protect your information and maintain confidentiality.

Data Collection

  • Project-related content and communications
  • Account and billing information
  • Usage analytics for service improvement

Data Protection

  • Industry-standard encryption protocols
  • Regular security audits and updates
  • Strict access controls and monitoring

Changes to Terms

We may update these terms periodically to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated directly to users.

Have Questions?

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